Frequently Asked Questions

Got some questions? We have answers!

You'll find answers to the most commonly asked questions below.

What is Gacha Crate?
Gacha Crate is a monthly subscription service named after the Gachapon (Also known as Gashapon or Gacha Gacha) Capsule toys that can be found all over Japan. Unfortunately Gachapon are quite rare outside of Japan and that's where Gacha Crate comes in. Each month we will find the best Gachapon available and send them to you, including one additional mystery item!

How does Gacha Crate work?
Joining Gacha Crate is simple! Choose whether you would like your crate to be full of Kawaii (Japanese for 'Cute') or a Kakkoii (Japanese for 'Cool') items, then decide if you would like to subscribe for 1, 3 or 6 months and we will hand pick your items and send them to you once a month! The longer your subscription is, the cheaper the price of each box will be!

What will my Gacha Crate contain?
The content will vary each month (That's part of the fun!), and also depends on whether you've chosen the Kawaii (Cute) or Kakkoii (Cool) crate. Each crate will contain 5-6 Gachapon + 1 mystery item. The Kawaii crate contains mostly cute items, where as the Kakkoii crate is more focused on Anime and Video Game items. We will pick the best items each month and send them straight to your door, so you'll have something to look forward to each month!

When will my Gacha Crate be shipped?
Orders for next month's Gacha Crate are open up until the 28th of the month before and are shipped around the 15th of the following month. So if you were to order on the 20th of August, your first crate would be the September crate, which would be shipped on the 15th of September and should arrive within 2-3 weeks after that!

How does pricing work?
Gacha Crate works on a prepaid system. You can choose to purchase a 1, 3 or 6 month subscription. The longer the subscription, the bigger the discount will be and the cheaper the price of each crate will be. At the end of your subscription, you will automatically be charged again and your subscription will renew for the same amount of time as your original subscription, unless you choose to cancel and not renew your subscription.

Can I cancel my subscription?
Yes, you can cancel your subscription through your settings in Paypal. Your current subscription will run its course but will no longer automatically renew.

I have a suggestion for how to improve Gacha Crate. How can I contact you?
Great! We'd love to hear your ideas. Use the email address at the bottom of this page to get in touch with us and we will respond to you as soon as possible!

Where can I see the Terms & Conditions for using Gacha Crate?
Right here! Make sure you agree to these terms before using the site or subscribing!